Privacy Policy

At Flake Infused, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or place an order with us.

By using our website, you agree to the practices outlined in this policy.

Information We Collect

We may collect the following information when you use our website:

Personal Information

• Full name

• Shipping and billing address

• Email address

• Phone number

• Payment details

• Order history

Technical Information

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and tracking information

How We Use Your Information

Your information is used to:

• Process and fulfill orders

• Provide customer support

• Send order updates and tracking details

• Improve website performance and user experience

• Prevent fraud and unauthorized activity

• Comply with legal obligations

We only collect information necessary to operate our services effectively.

Payment Security

All payments are processed through secure third-party payment providers. Flake Infused does not store full payment card information on our servers.

Transactions are encrypted using secure SSL technology to help protect your personal and financial data.

Discreet & Confidential Handling

We understand the importance of privacy. All customer information and order details are handled confidentially. Orders are shipped in discreet packaging without revealing product details on the exterior of parcels.

Cookies

Our website uses cookies to:

• Improve website functionality

• Remember customer preferences

• Analyze website traffic

• Enhance shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

Third-Party Services

We may share limited information with trusted third parties necessary to operate our business, including:

• Shipping and courier providers

• Payment processors

• Website analytics services

These providers only receive the information required to perform their services and are expected to protect your data.

International Data Transfers

As we serve customers internationally, your information may be processed or transferred across different countries where required for order fulfillment and delivery.

We take reasonable steps to ensure your information remains protected during such transfers.

Data Retention

We retain customer information only for as long as necessary to:

• Complete transactions

• Meet legal and tax obligations

• Resolve disputes

• Enforce our policies

When information is no longer required, it is securely deleted or anonymized.

Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate data

• Request deletion of your data

• Withdraw consent for marketing communications

• Request a copy of stored personal information

To exercise any of these rights, please contact our support team.

Marketing Communications

If you subscribe to our newsletter or promotional emails, you may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Website Security

We implement reasonable security measures to protect our website and customer data from unauthorized access, misuse, or disclosure. However, no online transmission or storage system can be guaranteed to be 100% secure.

Age Restriction

Our website is intended only for individuals who are of legal age in their country or region. By using this website, you confirm that you meet the legal age requirements applicable in your jurisdiction.

Changes to This Policy

Flake Infused reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes become effective immediately upon posting on this page.

We encourage customers to review this page periodically for updates.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact our support team for assistance.