Contact us
Whatsapp: +44 7786 369113
Telegram: yourbrandorders
Snapchat: yourbrandorders
Need help or have a question?
Contact us at: info@flakeinfused.co.uk
37 Stoke Hill, Bristol BS9 1LQ, UK
Shipping & Delivery
At Flake Infused, we are committed to providing fast, secure, and completely discreet shipping across the United Kingdom and internationally. Every order is handled with care to ensure your package arrives safely, privately, and on time.
Discreet Packaging
Your privacy matters to us. All orders are shipped in plain, unbranded packaging with no logos, product names, or references to Flake Infused on the outside of the parcel. Shipping labels and return addresses are kept neutral for maximum discretion.
Order Processing
Orders are processed Monday to Saturday
Orders placed before 3PM GMT are usually dispatched the same day
Orders placed after the cut-off time or during weekends/public holidays will be processed the next working day
You will receive a confirmation email once your order has been successfully placed
Tracking information is sent automatically once your package has been dispatched
UK Shipping Options
| Shipping Method | Estimated Delivery Time | |
|---|---|---|
| Royal Mail Tracked 48 | 2–3 Working Days | |
| Royal Mail Tracked 24 | 1–2 Working Days | |
| DPD Next Day Delivery | Next Working Day | |
| FREE UK Shipping | 2–4 Working Days |
Please note that delivery estimates exclude Sundays and UK bank holidays. During busy periods, slight delays may occur.
International Shipping
We proudly offer worldwide shipping with trusted international courier partners.
| Region | Estimated Delivery Time |
|---|---|
| Europe | 5–10 Working Days |
| USA & Canada | 7–14 Working Days |
| Australia & New Zealand | 7–15 Working Days |
| Rest of World | 10–21 Working Days |
International shipping rates are calculated automatically at checkout based on destination and parcel weight.
Customs & Import Duties
International customers are responsible for any customs duties, taxes, or import fees required by their country. Flake Infused is not responsible for customs delays, inspections, or seized packages once the shipment has left the UK.
To help ensure smooth delivery, customs declarations are kept discreet and generic whenever legally permitted.
Tracking Your Order
All tracked shipments include a tracking number sent via email after dispatch. Tracking updates may take up to 24 hours to appear once the courier receives the parcel.
If you have not received tracking information within 48 hours of placing your order, please contact our support team.
Lost, Delayed, or Missing Parcels
If your order is delayed beyond the estimated delivery timeframe, please contact us and we will investigate with the courier.
UK parcels are considered lost after 10 working days
International parcels are considered lost after 25 working days
Where appropriate, replacement shipments or store credit may be offered after investigation.
Incorrect Shipping Information
Customers are responsible for ensuring all delivery details are accurate before completing checkout. Flake Infused cannot be held responsible for parcels lost due to incorrect or incomplete addresses provided by the customer.
Failed Deliveries
If a parcel is returned to us due to:
Failed delivery attempts
Refused delivery
Incorrect address information
The customer may be responsible for additional reshipping costs.
Shipping Restrictions
We reserve the right to refuse or cancel orders to certain destinations where shipping restrictions, customs regulations, or courier limitations may apply.
Need Help?
If you have any questions regarding shipping, tracking, or delivery updates, our support team is always ready to assist you.
Thank you for choosing Flake Infused, delivering quality with speed, privacy, and reliability worldwide.